FAQs
Help Center
FAQs
Quick answers about documentation, shipping, returns, and research-use-only positioning.
Are your products for human use?
No. All items are provided strictly for laboratory research and analytical use only. They are not intended
for human or veterinary consumption, and we do not provide medical guidance or therapeutic claims.
Do you provide dosing, protocols, or “how to use” instructions?
No. We do not publish dosage information, protocols, or administration guidance. Our site is structured
for research documentation and product verification only.
Where can I find the COA for a product?
COA links are provided on product pages whenever available. Each COA is intended to document analytical
results for the associated material and batch documentation supplied.
What testing do you provide?
Documentation varies by item and batch. Where available, COAs may reference common analytical methods
such as HPLC or mass spectrometry (as listed on the COA). Always refer to the COA for the exact details.
How fast do you process orders?
Most orders are processed within 24–48 business hours, excluding weekends and holidays. Once shipped,
tracking information is provided when available.
Do you offer shipping to my location?
Shipping availability depends on your delivery address and applicable requirements. Customers are responsible
for ensuring compliance with local laws and regulations before placing an order.
What if my package is delayed or tracking hasn’t updated?
Carrier tracking updates can lag, especially during peak periods. If tracking has not updated for several days
or the package appears stalled, contact support with your order number and we’ll assist.
What if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery with your order number and clear photos of the shipping package,
label(s), and contents. We’ll review and determine the appropriate resolution.
Can I return a product?
Returns may be accepted only if the item is unopened, unused, and in its original sealed condition, and only
after approval by our support team. For details, please review our Refund & Returns Policy.
Can I cancel or change my order?
If your order has not entered fulfillment, we may be able to assist with changes. Contact support as soon as possible
with your order number. Once fulfillment begins, changes may not be possible.
Do you offer bulk or repeat-order support?
If you have a recurring research need, contact support with the product name(s) and quantities. We can confirm
availability and documentation options for planned orders.
How do I contact support?
Email info@hollywoodpeptides.co.
For fastest support, include your order number and a brief description of the issue.
